Delivery & Returns

Deliveries

We endeavour to dispatch every order within 2 working days from receipt depending on the quantity of goods ordered.  We only use reputable courier/freight companies and we securely wrap every order.

We deliver nationwide to:

  • Auckland City -- Centre & suburbs – Typically, within 1 working day, depending on the time of receipt of order.
  • North Island --  Normally Within 2-3 Days
  • South Island -- Normally Within 3-4 Days

Freight

ALL ORDERS INCUR A PACKAGING, FREIGHT AND HANDLING CHARGE.

  • This is based on where you are located and the size and/or weight of your parcel.
  • You can use the map below as a reference when selecting your region, once you are at the purchase checkout.
  • If you would like a pre-purchase freight quote, please call us on 0800 NZ Rack [687225]    

 


Payment Terms & Conditions

We offer the following ways in which you can pay us:

  1. Cash or credit card transactions at point of sale

  2. Credit Card transactions-only via our on line store

  3. ‘On account’ payment is expected on the 20th day of the month following invoice. This can be made either via credit card or via direct payment to our bank account. Details appear on our invoice.

  4. All goods remain the property of NZ Rack until paid for in full.

  5. Any costs incurred collecting overdue accounts will be charged to the customer. 

Returns Policy

  1. Please check goods on receipt and IMMEDIATELY ADVISE US if your order has been incorrectly dispatched and or damaged.

  2. NZ Rack stand by their products, in the unlikely event that any of our products are found to be faulty we offer a full refund for the faulty item. This warranty does not include compensation for consequential damage or loss to any other items, fixtures or fittings. Simply return the goods to us within 20 days of purchase and we will credit your account. 

  3. Goods incorrectly ordered and returned within 7 days will incur a 15% restocking fee (plus freight charge) OR a minimum charge of $10 (plus freight charge). Goods must be returned undamaged, in the original packaging and in saleable condition to be considered for refund.

  4. Cancellation of order; If goods are cancelled prior to any any handling by seller's staff they incur no penalty. If goods have been picked and packaged/sent they will incur a 15% restocking fee (plus freight charge if applicable) OR a minimum charge of $10 (plus freight charge if applicable). Note that customised items cannot be returned or cancelled once design or production has commenced and customers are liable for the full quoted price for these items. 

    1. Office and Showroom; 57a McLaughlins Road, Wiri, Auckland. New Zealand.

    2. Phone; 0800 697 225

    3. Email; admin@nzrack.co.nz

    4. Business hours; 8.00am - 4.30pm (not open on weekends or public holidays)

Privacy Policy

We value your privacy! We will never give, lease, sell or otherwise disclose your personal information. Period! Any information you give to NZ Rack Limited will be held with the utmost care.  A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please email us.

Resale or Disclosure of Information to Third Parties

NZ Rack Limited does not sell, rent, loan, trade, or lease any personal information collected by our website, including contact forms, download requests or email lists.

Usage Information Collected By Our Website

NZ Rack Limited does collect information about how people are using our website in order to improve the value of our website and the materials available on the website.

Privacy of our Email Lists

Individuals join our mailing lists and are added to our email database using the forms provided on this website.  We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone.  In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but authorised NZ Rack Limited staff, including other list subscribers.

Unsubscribe Policy

We strive to only send e-mail to those who want to receive it. If you prefer not to receive future e-mails from us, please use the 'unsubscribe' link located at the bottom of our email communications.

Website Security

We don’t store, trade or sell your credit card or personal details.